Understanding the Relationship Between Smart Scan & OIW

At Smart Scan Medical Imaging, we work in collaboration with The Orthopedic Institute of Wisconsin (OIW) to provide high-quality, accessible imaging services within the OIW facility. This clinical relationship allows patients to benefit from OIW’s trusted orthopedic care alongside Smart Scan’s advanced diagnostic technology and radiology expertise—all in one convenient location.

How Billing Works

Depending on your insurance coverage, you may receive either one bill or two after your visit:

• For Medicare, Medicaid, and other government-sponsored insurance plans: You’ll receive two separate bills—one from Diaspora Radiology for professional radiology services (such as your scan interpretation), and one from OIW for the technical services (use of imaging equipment and facility resources).
• For all other insurance plans: You’ll receive a single, all-inclusive bill covering both professional and technical components.

Note: If you receive a bill from Diaspora Radiology, that’s us. Diaspora Radiology is the professional medical group that provides radiology readings at all Smart Scan locations.

Medicare Disclosure

In accordance with CMS guidelines, we want to inform you that your referring physician may have a financial interest in this imaging center.
As a patient, you always have the right to choose where your imaging services are performed.

Questions About Billing?

We’re here to help:
Call our support team at (855) 694-3300
Or use our Contact Us form and someone from our billing team will follow up directly.

Privacy, Feedback & Your Rights

Your privacy, trust, and satisfaction are incredibly important to us. We’re committed to protecting your personal information and making your experience as smooth and respectful as possible.

Your Privacy

Smart Scan and OIW follow all federal and state privacy laws, including HIPAA. Your personal health information is treated with the highest level of confidentiality.

View our HIPAA Notice of Privacy Practices(opens in a new tab)
Learn more in our full Privacy Policy(opens in a new tab)

If you have questions or concerns about how your information is being used or shared, you can contact our Privacy Officer at: wmanion@mysmartmedical.com

Have Feedback or a Concern?

If you have a billing question, service concern, or privacy-related issue, please don’t hesitate to reach out. We’re here to listen and help.

You may speak with your local Smart Scan team, or send feedback directly to our Privacy Officer: wmanion@mysmartmedical.com

Your experience matters—and we're committed to making it right.